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Listening to library patrons to improve service

8 Oct 2012

Mayor of Hurstville, Cr Jack Jacovou said Hurstville City Council is currently seeking to find out more about library patrons and why they use its services.

Mayor Jacovou said patrons are being invited to a listening post at Hurstville City and Penshurst Branch libraries.

“Library staff are asking for feedback about customer’s visits and what they like about the library and where if they think could be improvements,” he said.
“Council is working in partnership with the University of Wollongong and library services from Auburn, Fairfield, Lake Macquarie, Marrickville, Penrith and Waverley councils.”

Mayor Jacovou said this project was also about sharing information between libraries to help further improve overall efficiency and effectiveness.

“Ultimately, our aim is to give customers the best experience whilst using our library service,” he said.

“Over the years there have been many changes in technology, demographics, transport and the way our community uses its local library.

“Today, the library is no longer just a place to borrow books.

“Other activities include monthly book chat group, twice monthly knitting group, author talks, and special events specifically designed for seniors, children and families.

“This survey is just one more way to gauge our customer’s perception and our commitment to further improve their experience.”


Media contact: 
Tanya Abraham
Manager Public Relations and Events
9330 6008 or 0411 748 953

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