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Access to Information

The Government Information (Public Access) Act 2009, which commenced on 1 July 2010 replaces Section 12 of the Local Government Act 1993 and the Freedom of Information Act 1989 which governed how and what information Councils held, was made available to the public.

Hurstville City Council is committed to making information about our services, policies and strategies easy to understand and accessible by the public under the Government Information (Public Access) Act 2009. Council will use the channels of open access, informal access, proactive release and formal access to provide this information to our community.

Open Access

The information provided through Open Access is required under the Government Information (Public Access) Act 2009. A full listing of Council’s information is available under the Open Access Information page on this site.

Proactive Release

Hurstville City Council is able to elect to provide information to the public which is not required under the Act but is thought to be in the public interest. Proactive releases are included in the Open Access Information page on this site or are available in other sections such as Media Releases or Public Notices.

If you believe that some information is in the public interest but has not been proactively released, you can request that this information be released by completing an Access to Information application. If the information is found to be in the public interest, your application fee will be refunded and the information made available on the website (where the format will permit).

Informal Access

Some information is not appropriate to show on Hurstville City Council’s website but can be accessed by the community without a formal written request. This process of information retrieval is known as ‘informal access’. Such information includes:

  • internal plans for your own house
  • contact details for your neighbours
  • updates on requests you have sent to Council
  • copies of previous correspondence you have sent to Council
  • copies of correspondence previously sent to you by Council.

To access these types of information, you will need to phone 9330 6222 or visit Council’s Customer Service Centre, MacMahon Street, Hurstville.

In order to protect you and your information, you may need to provide proof of identification (see below) before Council will provide access.

Formal Access

Where information is not available under Open Access, Proactive Release or Informal Access, an Access to Information application will be required. Full details of the formal application process is available on the Formal Access to Information page on this site. There are Fees & Charges (see below) involved with Formal Access Applications.

Fees & Charges

Open Access, Proactive Release and Informal Access are free of charge, although if a hard copy of information is required a photocopying fee may apply. Formal Access applications require an application fee of $30 and may also incur an hourly charge to source and check the information requested. Further information about fees for Formal Access Applications can be found on the Formal Access to Information page or in Hurstville City Council’s Fees & Charges.

Proof of Identity

While more information is now available under the Government Information (Public Access) Act 2009, Hurstville City Council is conscious of its responsibilities to the community to protect personal information. When information is provided to you (whether formally or informally) you may be asked to prove your identity. By providing proof of identification to Council, you and the information you are requesting are protected as only appropriate people can gain access.

More Information

Further information about GIPAA can also be found at the Office of the Information Commissioner website

Hurstville City Council’s Public Access to Information Policy and Privacy Management Plan are also available here under Open Access to Information.
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